Terms and Conditions
General Terms and Conditions
2.1. Betting company League of Slots (hereinafter the “Company”) provides services in the entertainment sector.
2.2. By accepting the Terms, Customers of the League of Slots online casino (hereinafter the “Customer”) confirm that they are at least 18 years old or that they have reached the legal age for participating in gambling according to the law in their jurisdiction (”legal age”).
3. Changes to the Terms
3.1. The Company reserves the right to amend, edit, update, and alter any of the Terms for a variety of reasons, including legal (to comply with new legislation or regulations) and commercial reasons, and in the interests of customer service. The valid Terms in their current form can be found on the Company’s website, along with the date they entered into force. The Company will inform customers about any amendments, additions or corrections by publishing the new edition of the Terms on the Company’s website. The Customer is responsible for familiarizing themselves with the latest Terms. The Company urges customers to regularly check for updates to the Terms.
3.2. If the Customer refuses to accept the amended Terms, they can close their account in accordance with paragraph 13 of these Terms and/or discontinue their use of the website. Use of any section of the Company’s website after the updated Terms have entered into force will automatically be considered confirmation of the Customer’s agreement to and acceptance of the updated Terms, including (for the sake of clarity) any additions, deletions, replacements, or any other changes to identifying information related to the Company, regardless of whether or not the Customer was informed of the changes or read the updated Terms.
4. Legal requirements
4.1. Use of the Company’s services is strictly forbidden to anyone who is under the age of 18 or has not reached the legal age for participating in gambling according to the legislation of their jurisdiction (”legal age”). Use of the Company’s services by anyone who has not reached legal age is considered a violation of the Terms. In order to ensure that individuals who have not reached legal age are not using the Company’s services, the Company reserves the right to request documentation proving the Customer’s age at any time. The Company reserves the right to refuse a Customer the right to use the Company’s services and to pause activity on their account if they fail to provide proof of age or if the Company suspects that they are not of legal age.
4.2. Online gambling is forbidden by the law in certain jurisdictions. By accepting the Terms, the Customer recognizes that the Company cannot provide any guarantees or legal advice with regards to the Company’s legality in the Customer’s jurisdiction. The Company cannot guarantee that the Company’s services are legal in the Customer’s jurisdiction. The Customer uses the Company’s services willingly and bears full responsibility with full awareness of all potential risks.
4.3. The Company has no intention of providing the Customer with services that could violate the current legislation in the Customer’s jurisdiction. The Customer confirms, agrees and guarantees that their use of the Company’s services complies with all current legislation, rules and statutes of the Customer’s jurisdiction. The Company bears no responsibility for illegal or unauthorized use of its services.
4.4. The Company does not allow customers residing or located in the United States of America to open an account and/or deposit any money. The list of jurisdictions may be changed without prior notification. If a Customer is located in one of these jurisdictions, they agree that they will not open an account or attempt to use an account.
4.5. The Customer bears full responsibility for paying all taxes and duties that may apply to any winnings from the Company. In the event that winnings are subject to taxation by the Customer’s local legal or taxation bodies, the Customer bears responsibility for providing the relevant bodies with records of their winnings and/or losses.
5. Opening an account
5.1. In order to become a Customer of the Company and use the Company’s services, the Customer must open a user account (”account”). Upon opening an account, he Customer must provide the following information: email address and password for access to the system, name, date of birth, and phone number.
5.2. The name provided by the Customer when they register must be the Customer’s real name. In order to verify the authenticity of the information provided, the Company reserves the right to request a document confirming the Customer’s identity (including, but not limited to, a copy of their passport, ID card, or any other identification document) at any time. In the event that this information is not or cannot be provided by the Customer, the Company reserves the right to suspend activity on the Customer’s account until the requested information has been provided, and/or permanently close the Customer’s account if they fail to provide the information.
5.3. The Customer confirms that all information they enter when they register with the Company is accurate, complete, and authentic. In the event of any changes, the Customer must make the relevant amendments to their details. In the event that the Customer does not fulfil this requirement, the Company may resort to applying restrictions, refusing to credit bonuses/winnings, and/or closing the Customer’s account.
5.4. In the event of any issues during registration, the Customer can contact the customer support service by email at [email protected]. |
5.5. Each Customer may only open one account with the Company. Any other accounts opened by the Customer will be regarded as “duplicate accounts”. The Company reserves the right to immediately close any duplicate accounts and to:
5.5.1. deem any transactions carried out using the duplicate or main account invalid
5.6. The Company reserves the right to make decisions at its own discretion with regards to returning any funds deposited to a Customer’s duplicate account to the Customer.
5.7. Any funds, winnings or bonuses obtained or accumulated by the Customer while using a duplicate account will be lost. Any of the abovementioned funds may be seized by the Company and the Customer must return to the Company, upon request, any such funds which were withdrawn from the Customer’s duplicate or main account.
6. Identity verification - Anti-money laundering requirements
6.1. With consideration for the rights afforded to the Customer to use the services, the Customer confirms, warrants, guarantees and agrees that:
6.1.1. The Customer is at least 18 years old or has reached the legal age at which, according to the law in the Customer’s jurisdiction, they are permitted to participate in gambling.
6.1.2. The Customer is the rightful owner of the monetary funds in their account. All information provided by the Customer to the Company when they register and/or after registration, including as part of any transaction which requires monetary funds to be deposited, is authentic, up-to-date, accurate, and matches exactly the name(s) on any credit/debit card(s) or other bank accounts the Customer may use to deposit funds to their account or wihdraw funds from it.
6.1.3. The Customer is fully aware that when they use the Company’s services, there is a risk that they may lose their money. The Customer bears full responsibility for any losses resulting from the use of the Company’s services. The Customer confirms and agrees that they are exclusively using the services willingly, by choice, and at their own risk. The Customer may not make any claims against the Company regarding any expenses and/or losses.
6.1.4. The Customer fully understands the general rules, procedures, and methods according to which services and games are provided over the internet. The Customer understands that they bear responsibility for ensuring that information about bets and games is correct. The Customer must not take any actions that could damage the Company’s reputation.
6.2. By accepting and agreeing to the Terms, the Customer grants the Company the right to periodically carry out any checks (at the Company’s discretion), including at the request of third parties (such as regulatory bodies), in order to confirm the Customer’s identity and the veracity of their contact information (”check”).
6.3. The Company may restrict the Customer’s ability to withdraw funds from their account for the duration of a check.
6.4. In the event that any information provided by the Customer to the Company is in any way false, inaccurate, incomplete, or misleading, this will be considered a violation of the terms of the agreement. As a result of such a violation, the Company may immediately close the Customer’s account and/or refuse to allow the Customer to use the Company’s services, and may take any other measures at its own discretion in addition to the abovementioned.
6.5. In the event that it is impossible to verify that a Customer is of legal age, the Company reserves the right to suspend activity on the Customer's account. If, at the time they engaged in gambling transactions with the Company, the Customer was not of legal age:
6.5.1. the Customer’s account will be closed.
6.5.2. funds deposited to the account by the Customer will be refunded, while all transactions completed during this time will be deemed invalid.
6.5.3. any bets placed by the Customer during this time will be canceled and refunded.
6.5.4. any winnings accumulated by the Customer while they were not of legal age will be lost and, at the Company’s request, the Customer will be required to compensate the Company for any funds that have been withdrawn from their account.
7. USERNAME, PASSWORD AND SECURITY
7.1. Once they have opened an account with the Company, the Customer must not disclose their username and password (intentionally or accidentally) to third parties. In the event that the Customer forgets or loses the password used to access their account, they can reset it by pressing the “Forgot your password?” button below the login button.
7.2. The Customer is solely responsible for keeping their password safe, for any actions and transactions they make using their account, and for any losses incurred by the Customer on their account due to the actions of third parties.
7.3. The Customer agrees and undertakes to immediately inform the Company about any unauthorized access to the Customer's account and/or about any security breach, and to provide the Company with evidence of such access upin request. The Company bears no responsibility for any damage caused to the Customer as a result of improper use of the Customer’s username and password by another individual, or for any unsanctioned access to the Customer’s account, regardless of whether said access was authorized by the Customer or they were unaware of it.
8. DEPOSITS AND WITHDRAWALS
8.1. In order to participate in gambling on the website, the Customer must deposit at least 1 USD to their account.
8.2. By topping up their account balance, the Customer confirms and undertakes that:
8.2.1. the funds being deposited do not originate from a criminal and/or illegal and/or unauthorized source.
8.2.2. The Customer undertakes not to decline or reject any previously completed transactions or cancel any payments made by the Customer that could cause payments made by third parties to be canceled in order to avoid any legal responsibility.
8.3. The Customer may only deposit funds to their player account from an account/system and/or bank card registered in the Customer’s name. The Company does not accept funds from third parties. If the Company establishes that this condition has been violated during a security check, all winnings will be confiscated.
8.4. In the event that a request is made to return funds to their legal owner by bank transfer, all banking costs/fees will be covered by the recipient.
8.5. The Customer may use only one telephone number if they wish to deposit funds to their account via SMS. This phone number must appear in the Customer’s profile. The Company does not allow customers to accept any form of loan from a mobile network operator, even if such a service is offered by an operator. Customers may not make deposits via SMS using SMS loans if they have a negative balance on their account. If the Customer violates this rule, they will be added to a blacklist, their account will be blocked, and they will be unable to withdraw funds.
8.6. The Company does not accept cash. The Company reserves the right to involve third-party organizations in the processing of electronic payments and/or financial institutions in the processing of both payments and payouts. On the condition that the regulations of the third-party organizations processing electronic payments and/or financial institutions do not contradict the statutes of these Terms, the Customer agrees to the aforementioned regulations.
8.7. The Customer must not decline previously completed transactions or void them in any other way, and must not cancel any other transactions involving funds in their player account. In the event that they violate this condition, the Customer must compensate the Company for any unpaid funds, including any costs incurred by the Company while collecting funds from the Customer.
8.8. The Company reserves the right to block the Customer’s account, void any payouts made, and to reclaim any winnings if it discovers any suspicious or fraudulent deposits, including deposits made using stolen credit cards and/or any other transactions of a fraudulent nature (including any refunded or voided payments). The Company reserves the right to inform the relevant authorities and/or organizations (including credit agencies) about any fraudulent activities involving payments or any other illegal activity. The Company also reserves the right to contact a debt collection agency to recover any unpaid deposits. Under no circumstances will the Company be held responsible for any unauthorized use of credit cards, regardless of whether the Customer was aware of any credit card theft or not.
8.9. The Customer recognizes and agrees that a player account is not a bank account and is therefore not subject to any form of insurance, guarantees, deposits, or any other means of protection in the form of deposit insurance systems, bank insurance, or any other similar insurance schemes. Funds stored in a player account do not earn interest.
8.10. When a Customer makes a deposit, the funds are credited to their main balance with a wagering requirement of x1.
8.11. The Customer may request a withdrawal of the funds from their player account at any time, provided that the following conditions are met:
8.11.1. any deposits made to the account must have been made without any forbidden activity and no deposits must have been voided or otherwise canceled;
8.11.2. all verification activities mentioned in section 6 must have been carried out in a satisfactory manner.
8.11.3 When making an application to withdraw funds from their account, the Customer must take into consideration the following:
8.11.4. Information in the Customer’s profile must be complete, including their full name and contact details (verified telephone number and verified email address);
8.11.5. Withdrawals must be made using the same payment method used to deposit funds to the Customer’s player account.
8.11.6. In accordance with Mastercard’s terms and conditions, the Company cannot return funds onto a Mastercard credit card. As such, funds that were deposited using a Mastercard credit card will be returned via alternative payment methods.
8.11.7. If the Customer requests to withdraw a sum of one thousand US dollars ($1,000) or more, they must complete the identity verification procedure. This procedure can be completed by sending a copy or digital photo of the photo page of an identification document (Customer’s passport, ID card, or other identification document) to the Company.
If the Customer wishes to make a withdrawal onto a credit card, they must also provide a copy or digital photo of both sides of the card in question. The CVV2 code may be covered if the Customer so wishes.
8.11.8. Any withdrawal amount equal to or under 199 USD will be transferred to the Customer’s account within three working days of the moment their request is submitted.
8.11.9. Any withdrawal amount over 200 USD and under or equal to 999 USD will be transferred to the Customer’s account within five working days of the moment their request is submitted.
8.11.10. Any withdrawal amount over 1 000 USD and under or equal to 4 999 USD will be transferred to the Customer’s account within fourteen working days of the moment their request is submitted.
8.11.11. Any withdrawal amount over 5 000 USD and under or equal to 9 999 USD will be transferred to the Customer’s account within twenty-one working days of the moment their request is submitted.
8.11.12. Any withdrawal amount equal to or over 10 000 USD will be transferred to the Customer’s account within thrity working days of the moment their request is submitted and no more than 10 000 USD within the thirty working days following the submission of their application.
8.11.13. Alternative withdrawal methods must be agreed on with the administration of the website on an individual basis.
8.11.14. The Customer confirms that they agree with the Company’s withdrawal procedures, as laid out in paragraphs 8.11.1 - 8.11.13.
8.11.15. Withdrawals may take longer than stated in paragraphs 8.11.8. - 8.11.12. in case of an increased workload in the finance department, or increased demand for KYC procedures (identity verification) and other necessary checks. The Customer can contact the Company’s customer support service to discover the reasons for any delays with any specific withdrawal.
8.11.13. The maximum amount of winnings that can be obtained by redeeming a partner registration bonus (a no-deposit bonus for registering from a partner website) is three times the bonus amount.
8.11.14. In the event that a mobile operator’s services are used to transfer funds, in order to check for any potential fraud, the payment will be made no earlier than 2-3 weeks after the last deposit made using this payment method was credited to your account.
8.12. VIP customers can have their withdrawal requests fast tracked, provided that they have deposited at least 1 000 USD over the last 30 days.
8.13. For legal reasons, the Company does not accept customers from the following countries: USA, Ukraine, Iran, North Korea, Sudan, and Syria. This list of jurisdictions may be altered by the Company without prior notice to customers. The Customer agrees that they will not open an account or transfer funds to an account while they are located in one of the territories listed above.
8.14. The Customer may submit a withdrawal request if there are no funds in their account that still need to be wagered.
9. PAYMENT TERMS AND CONDITIONS (INCLUDING 1-CLICK SERVICES)
9.1. The Customer agrees to pay for all services and/or products, or any additional services they use or order on the website, as well as all additional costs (if necessary), including, but not limited to, any potential taxes, duties, etc. The Customer bears full responsibility for paying all costs in a timely manner. The payment service provider only enables the processing of payments of the amounts stipulated by the website and bears no responsibility for the payment of the abovementioned additional costs by the Customer. Once the Customer presses the “Payment” button, the payment is considered to be complete and cannot be undone. By pressing the “Payment” button, the Customer agrees that they will not cancel the payment or request that it be canceled. By submitting a request on the website, the Customer states and confirms that they are not violating the laws of any state. In addition, by accepting the provisions of these Terms, the Customer, as the owner of the payment card, confirm that they have the right to use the goods and/or services available on the website.
9.2. In the event that the Customer uses the services of the website, which offers specific services, such as gaming services, the Customer gives their legally binding confirmation that they have reached the legal age at which they are permitted to use the services available on the website in their jurisdiction.
9.3. By using the services on the website, the Customer accepts legal responsibility for complying with the legislation of any state where they are using that service and confirms that the payment service provider bears no responsibility for any illegal or unauthorized violation thereof. By agreeing to use the services on the website, the Customer understands and accepts that their payments are processed by a payment service provider, and that the Customer has no legal right to obtain refunds for services and/or goods they have already paid for, nor can any payments be canceled. If the Customer wishes to stop paying for the use of services and/or goods before the next payment is due, they can decline to use services in their account on the website.
9.5. In the event that the Customer does not agree to the conditions listed above or anything else, they are requested to decline their payment in a timely manner and, if necessary, to contact the administrator/customer support team of the website directly.
10. PLACING BETS OR PLAYING GAMES
10.1. The Customer must ensure that the details of all transactions (bets) are correct before confirming them. The Customer bears responsibility for this information being correct.
10.2. The Customer can access their payment history by going to the “Cashbox” section of the website.
10.3. The Company may fully or partially refuse to process any transaction by the Customer at any time and exclusively. Payments are only accepted once the Customer receives confirmation from the Company. The Customer should contact the customer support team if they have not received confirmation that a transaction has been processed.
10.4. When placing bets, funds are primarily debited from the Customer’s main balance. If there are insufficient funds in the Customer’s main balance, the funds will be debited from their bonus balance.
11. COLLUSION, CHEATING, FRAUD AND ILLEGAL ACTIVITY
11.1. The following activities are forbidden under the Company’s Terms:
11.1.1. sharing information with third parties;
11.1.2. using an unfair advantage (known as “cheating”), including errors and loopholes in the software (schemes), automated players (bots), and faults ;
11.1.3. using stolen, cloned, or any other illegally obtained credit or debit card to deposit funds to a Company player account;
11.1.4. engaging in activities that are subject to legal liability (including money laundering);
11.1.5. colluding, attempting to collude, or directly or indirectly participating in any such schemes with any other customer while using the website;
11.2. Any attempts to abuse the Company’s bonus offers are forbidden. The Company reserves the right to restrict or cancel any payouts of winnings if it suspects that a Customer is engaging in fraud.
11.3. The Company takes all appropriate measures to prevent or uncover any attempts at collusion by customers. Appropriate measures may be taken against such customers. The Company bears no responsibility for any potential damage or losses incurred by the Customer as a result of participation in any fraudulent activities.
11.4. The Customer must inform the Company as soon as possible if they notice other customers engaging in such violations. The Customer can contact the Company in any way that is convenient.
11.5. If the Company suspects that the Customer is engaging in any form of fraudulent activity, it may ban their access to the Company’s services, and also bears no responsibility for refunding any funds in accounts that are closed for this reason. In addition, the Company reserves the right to inform the relevant bodies and financial organizations about sucj violations.
11.6. The Company reserves the right to block or suspend activity on the account of any Customer who is caught engaging in illegal or fraudulent activities, and to withold any of their funds. In this case, the Customer may not make any complaints or claims against the Company.
11.7. The use of any strategies when playing with an active bonus with the aim of fulfilling a wagering requirement, including unjustified and drastically increased stake amounts, collecting scatters to earn free spins using bonus funds in order obtain free spins for the Customer’s main balance is forbidden. If the Customer uses such strategies, and if the Company has sufficient reason to suspect that the Customer’s actions are exclusively designed to benefit financially using an advantage in the form of a bonus, the administration reserves the right to void all of the Customer’s winnings.
12. Other activities which are forbidden on the website.
12.1. Any form of offensive interaction with employees of the Company and with other customers (foul language, belittling, threats).
12.2. Customers may not distort, modify, delete, or in any way alter any information published on the website. Any other actions which could cause malfunctions or in any way affect the performance of the Company’s website (using and spreading viruses, malware, and scripts) are also forbidden. Any mass communications (spam) are categorically forbidden.
12.3. Reproducing or copying the Company’s content in any way without permission is forbidden. The Customer must only use the Company’s services for entertainment purposes.
12.4. Any attempts to gain unauthorized access to the Company’s website or to any servers and computers connected with the Company are forbidden. If the Company suspects the Customer of attempting to hack or bypass the security system, the Company will be forced to immediately block the Customer’s main account, inform law enforcement bodies, and provide them with the Customer’s personal data.
12.5. The Company bears no responsibility for any damage or loss incurred by the Customer as a result of technical errors, or their computer being infected by viruses or other malware while using the Company’s website or any links posted on it.
12.6. Exchanging or selling accounts in any way, as well as intentionally transferring an account to another customer, are strictly forbidden.
13. VALIDITY PERIOD AND VOIDING THE AGREEMENT
13.1. The Customer may close their player account at any time. They can do this by sending an email to [email protected]. or by contacting the customer support team in any way that is convenient.
13.2. The Customer bears full responsibility for all actions performed using their player account until they receive confirmation from the Company that their player account has been closed. An account is only considered closed once the Customer receives confirmation of this from the Company.
13.3. The Company reserves the right to claim any amounts and fees which the Customer owes the Company before closing the Customer’s account. Any funds remaining on the account when it is closed will not be paid out to the Customer or returned to them in any form (including as bonus funds, loyalty points, etc.) and the Customer loses access to their player account.
13.4. In accordance with these conditions, neither party has any obligations to the other party any longer in the event that the Customer’s player account is closed.
13.5. The Company may close the Customer’s account (including deleting their username and password) immediately and without prior notice:
13.5.1. if, for any reason, the Company decides to stop providing services in general or to a specific Customer;
13.5.2. if the Customer’s account is in any way connected with an account that has already been closed.
13.5.3. regardless of the type of connection between the Customer’s account and any closed accounts. The remaining balance on the player account will be refunded to the Customer with any amount owed by the Customer to the Company deducted (except in the cases specified in these Terms). These funds can be refunded at the Customer’s request during a set time period if:
13.5.4. the Customer is participating in fraudulent activities or attempting to hack any part of the Company’s system;
13.5.5. the Customer is attempting to alter information without authorization on the Company’s website or is attempting in any way to intentionally cause disruptions to the Company’s operations;
13.5.6. the Customer is using a player account for illegal or unlawful purposes (for example, accessing the Company’s website from a jurisdiction where participating in gambling is forbidden);
13.5.7 the Customer is publishing offensive information on the website, or is sending such information to the Company in any way.
13.6. The Company may close or suspend activity on a player account if it is inactive for 6 months or longer. Any conditions that apply to a player account will be canceled from the moment it is closed.
13.7. The Company reserves the right to close the Customer’s account and to void any of the Terms by notifying the Customer with a message sent to the email address displayed in the Customer’s contact information in their account. Any funds in the Customer’s real balance will be refunded to the Customer, provided that their account was closed in accordance with paragraph 11 (COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY) and/or paragraph 18 (VIOLATING THE TERMS) of these Terms. The amount in the Customer’s real balance will be transferred to the Company or to a supervisory body if the Company is unable to contact the Customer.
14. SYSTEM ERRORS
14.1. The Company must fix any errors on the website. The Company bears no responsibility for errors and malfunctions in equipment used by the Customer, or for errors on the part of the Customer’s internet service provider.
15. ERRORS AND FAULTS
15.1. When using the Company’s services, situations may arise where a bet or payment is accepted by a mistake on the part of the Company. For example, if the wagering conditions have not been set correctly, if an error has clearly occured when entering data, or if information abou the amount available to the Customer as winnings, payouts or refunds is incorrect. This includes data entered both manually and automatically.
15.2. The Company may cancel and/or limit any of the Customer’s bets.
15.3. The Company may cancel bets and winnings placed or earned using funds that were credited to the Customer in error. Any funds paid out from such bets will be treated as loans to the Customer. The Customer must repay such funds to the Company immediately upon request.
15.4. Neither the Company (including its agents and employees) nor its suppliers or partners bear any responsibility for any lost funds or damage caused as a result of an error on the part of the Company or the Customer.
15.5. The Company, its branches, and its subsidiaries (including all employees and managers) bear no responsibility for any damage or loss caused by the interception of any information being transmitted over the internet.
16. EXCLUSION OF LIABILITY FOR THE COMPANY
16.1. The Customer agrees that they use the Company’s services willingly and exclusively at their own discretion and risk.
16.2. The Company’s services are provided in the manner established by these Terms and are fully regulated by the Terms. The Company provides no additional guarantees or promises with regards to the Company’s website or any of the services available on it.
16.3. The Company bears no responsibility for any damage or loss, including loss of data or income, or damage to reputation. The Company bears no responsibility for the content of websites which may be linked to on the Company’s website.
17. VIOLATING THE TERMS
17.1. The Customer is fully responsible for compensating the Company for any costs, claims, or expenses (including court fees) arising from any potential violation of these Terms by the Customer.
17.2. The Customer agrees to defend the interests of the Company (including its employees and managers) and to provide compensation for any losses incurred by the Company as a result of:
17.2.1. a violation of these Terms by the Customer;
17.2.2. a violation of the rules or rights of third parties by the Customer;
17.2.3. the use by a third party of the Customer’s personal information to access the Company’s website without the Customer’s permission;
17.2.4. the receipt of any winnings obtained in this manner.
17.3. If the Customer violates these Terms, the Company may:
17.3.1. send the Customer a warning about violating the Terms, requesting that they cease the offending activity;
17.3.2. limit the Customer’s access to the Company’s website by suspending their player account;
17.3.3. close the Customer’s account;
17.3.4. retain any winnings, bonuses and payouts earned by the Customer as a result of their violation of the Terms;
17.4. The Customer’s name and password may be deleted in the event of any violation of any of the provisions of these Terms by the Customer.
18. INTELLECTUAL PROPERTY RIGHTS
18.1. The contents of the Company’s website are subject to the law “On Copyright and Related Rights”. All materials available to download on the website can be downloaded only to one personal computer and/or printed exclusively for personal, non-commercial use.
18.2. Use of the Company’s website does not give the Customer the right to any intellectual property belonging to the Company or any thrid party.
18.3. Any use of trademarks, names, logos or other materials published on this website is forbidden.
18.4. The Customer bears full responsibility for damages and costs incurred by the Company due to forbidden activity committed by the Customer. If the Customer becomes aware that forbidden activities are being carried out against the Company, they must immediately inform the Company of this and cooperate fully with the Company’s investigation.
19. PERSONAL DATA
19.3. Only employees of the Company who require access to the Customer’s personal data in order to provide services to the Customer (except in the cases stipulated in paragraph 12 of these Terms) can gain access to the Customer’s personal data.
19.4. All correspondence received from the Customer is stored in order to accurately record all information received from the Customer.
20.1. Cookie files are necessary to ensure that the website can run. Using these files makes using the website more convenient and simple. Customers can find additional information about managing cookie files at www.aboutcookies.org. Blocking or deleting cookies may limit the Customer’s access to certain features and sections of the Company’s website.
21. COMPLAINTS AND NOTIFICATIONS
21.1. If the Customer wishes to make a complaint or a claim regarding the Company’s operations, they should contact the customer support service in any way that is convenient.
21.2. The Customer agrees that information on the server is conclusive and definitive evidence of the result of any disputes.
21.3. The Customer accepts that bet outcomes are determined by our random number generator, and accepts the results of all bets and games. In the event of any discrepancies between the balance displayed in a Customer’s player account or the result of bets shown in the Customer’s browser and information on the Company’s server, the records on the server are deemed to be correct and conclusive.
22. TRANSFERRAL OF RIGHTS AND OBLIGATIONS
22.1. The Company reserves the right to assign, transfer, or hand over the Terms partially or entirely as a security to any entity. Such a transferral may occur without the Customer’s consent and will be carried out under conditions that are no less beneficial for the Customer.
23. FORCE MAJEURE
23.1. In the event of force majeure, the Company bears no responsibility for any of its obligations not being met, or for any delays in their fulfillment. Force majeure includes war, civil unrest, natural disasters, public communications disruptions, DDOS attacks and industrial disputes.
23.2. For the duration of the force majeure situation, the Company’s activities are deemed to be suspended. All obligations established in these Terms are suspended until the end of the force majeure situation.
24. REJECTION OF OBLIGATIONS
24.1. If the Company is unable to fulfil any of its obligations to the Customer, or if the Company is unable to access any form of legal protection, this does not deprive the Company of its rights and does not free the Customer their obligations as established in these Terms.
24.2. The rejection by the Company of its obligations has legal force only if it is officially recognized and sent to the Customer in written form.
24.3 If the Company cannot ensure that the Customer will fulfil any of their obligations, or if the Company is unable to access any of the forms of legal protection to which it has a right, this should not be regarded as the Company rejecting such legal protection or as freeing the Customer from their obligations.
25. SEVERABILITY OF THE AGREEMENT
If any provision of the Terms loses legal force in any way, said provision will be severed from the rest of the Terms. In this case, the remaining provisions and Terms remain valid and do not lose their legal force. If necessary, the Company may alter a part of the Terms with which it is impossible to comply, in accordance with legal requirements.
These Terms are to be interpreted according to and are subject to the jurisdiction and legislation of Curacao. As a user, the Customer agrees to the exclusive right of the judiciary of Curacao to regulate claims and disputes that may arise in relation to any legal requirements of any party regarding these Terms and the use of the Company’s website.
Various links to third-party websites may be published periodically on the Company’s website. The Customer understands and agrees that these websites are outside of the Company’s control and, as a result, the Company cannot bear any responsibility for any potential damage incurred by the Customer when visiting these websites. Links to other websites are provided purely for informational purposes.
28. LOYALTY POINTS
28.1. All loyal and regular Customers have the opportunity to collect loyalty points, which can be exchanged for funds to use in the games on the website. The Customer starts to earn points from the moment they place their first bet with real money. These points can be obtained as a bonus in the Rewards section as a reward for specific achievements on the Company’s website.
28.2. The Customer receives points for wagering a certain amount in the games.
This means that, for example, if the Customer plays a slot game, they will receive 1 loyalty point for every 4 USD they wager.
28.3. The number of points the Customer earns determines their status within one of the categories below:
- 1. Newcomer (0 to 10 )
- 2. Amateur (10 to 50 )
- 3. Seasoned (50 to 500 )
- 4. Pro (500 to 5 000 )
- 5. Master (5 000 to 25 000 )
- 6. Legend (25 000 +)
28.4. The Customer can exchange the points they have collected once they have verified their email address.
28.5.1 The status achieved by the Customer determines the exchange rate for their loyalty points:
|STATUS||LOYALTY POINTS||СASH OUT RATE||BONUS|
|Newcomer||0 to 10||1:0.001 USD||-|
|Amateur||10 to 50||1:0.002 USD||-|
|Experienced||50 to 500||1:0.003 USD||Bonus 100% + 15 FS in Sizzling Hot|
|Pro||500 to 5 000||1:0.004 USD||Bonus 120% + 25 FS in Lucky Haunter|
|Master||from 5 000 to 25 000||1:0.005 USD|| Bonus 140%+ 35 FS in The Money Game
|Legend||25 000 +||1:0.006 USD||Bonus 150% + 50 FS in Garage|
28.5.2. Terms for VIP players
|VIP STATUS||DEPOSIT AMOUNT||СASH OUT RATE FOR POINTS||CASHBACK COEFFICIENT|
|Gold VIP||3 500 USD||1:0.008 USD|| 0.090
|Platinum VIP||7 000 USD||1:0.009 USD|| 0.095
|Diamond VIP||14 000 USD||1:0.01 USD|| 0.100
28.6. Points can also be credited to the Customer’s account in accordance with the terms of various promotions and offers.
28.7. The Company may cancel (delete from the Customer’s account) any points earned by the Customer if they are not used for over 6 months.
28.8. If the Company suspects the Customer of abusing any incentives, bonuses, or loyalty points, it may limit the Customer’s ability to access these incentives or completely block these features in the Customer’s account. The Company may also close or temporarily suspend activity on the Customer’s account. In this case, the Company is not obliged to refund any funds to the Customer, except the initial deposit.
28.9 A wagering requirement of x35 applies to all bonus points.
29. BONUS FUNDS
29.1. The Customer may earn bonus funds as a reward at any moment when playing on the website. It is very important that the Customer is aware of all bonus rules and terms. This section contains the Company’s general terms for using and crediting bonuses. Each individual bonus may have its own additional terms and conditions. These will be presented directly to the Customer at the moment they accept the bonus.
29.2. All bonuses are subject the following general terms:
- Bonus winnings and the bonus itself can only be withdrawn once the wagering conditions have been met. Sometimes, a bonus will be unavailable for withdrawal even after it has been redeemed (the Customer can check this when they receive the bonus);
- Once the Customer has satisfied the wagering conditions, they can submit a withdrawal request at any time.
29.3. Bets and payouts while a bonus is active
If the Customer receives bonus funds worth over five thousand dollars, the Company may limit the payout amount to five thousand dollars every 7 days. If the Customer wishes to withdraw funds before they have redeemed an active bonus, they will lose the bonus funds and the bonus itself.
29.4. Wagering bonuses. A wagering requirement is a set number of times the Customer must wager any potential winnings in order to be able to withdraw them. The wagering requirement is specified in the terms for each individual bonus. It is generally displayed as a multiplier applied to the bonus amount or the bonus amount + deposit. Below are the percentages of bets in each game type that count towards wagering requirements:
- 1. Card games (blackjack, arcade games, video poker, baccarat, Casino Hold’em) - 5%;
- 2. Slot games (slots) - 100%;
- 3. Roulette - 0%
- 4. "Four Aces", "Aviator" and "Ace Round" games - 0%
- 5. Live Casino games - 0%
29.5. Abuse of bonuses. The Company may review the Customer’s bet history and all transactions made on their account. If upon such review, it is discovered that the Customer has abused the casino’s bonuses, the Company may void all bonuses for the Customer. The Company may also take the following action:
29.5.1. Cancel all bonuses and winnings obtained using them.
29.5.2. Temporarily suspend activity on the Customer’s account or close their account.
The Company asks the Customer to keep in mind that their profile must include a valid telephone number which the Company can use to contact the Customer for any future identity verification checks. If the Company is unable to contact the Customer, it may limit or cancel bonuses for the Customer and block the Customer’s account.
29.5.4. You need to enter a valid phone number in your profile so that the Company can contact you and confirm your identity. If the company has no means of contacting you, your bonuses may be canceled or your access to them restricted, and your account may be blocked.
29.5.5. You can only place bets in the following games using funds from your main balance: American Roulette, French Roulette, Dragon Tiger, English Casino Hold'em, Turkish Blackjack, Bulgaria Blackjack, Galaxy Baccarat 3, Galaxy Baccarat 2, Galaxy Baccarat 1, VA Bacarat 5, VA Bacarat 4, VA Bacarat 3, VA Bacarat 2, VA Bacarat 1, Bulgaria Baccarat 2, Bulgaria Baccarat 1, European Auto Roulette, Spanish Roulette, Galaxy Roulette, VA Roulette, Burgas Roulette, Portomaso Roulette, Oracle 360 Roulette, Sun Macau Roulette, Bulgaria Roulette, and Aviator. You cannot use your bonus balance to place bets or wager bonuses in these games.
29.6. You can get a bonus in the form of free spins (FS) in a game. The free spins are available for 14 days from the moment you receive them.
30. Wagering requirement
30.1. Bonus funds (bonuses) are funds that the Customer can obtain while participating in activities on the website or in the Company’s bonus offers. In order to withdraw bonus funds, the Customer must redeem them by fulfilling the wagering requirement specified for each specific bonus. A wagering requirement is a set number of times the Customer must wager the bonus funds in order to ontain the bonus funds, i.e. redeem the bonus.
30.2. Each type of bonus has its own wagering requirement:
- 1. Vouchers (no-deposit X% deposit bonuses), free spins, prizes from superlotteries and draws: x35 wagering requirement;
- 2. Cash winnings in Wheel of Fortune: x20 wagering requirement;
- 3. Personal achievement bonuses (Rewards): up to x40 wagering requirement
30.3. The Customer can find out the wagering requirement for different bonuses in the “Bonuses” section or by contacting a customer support manager.
30.4. The maximum stake amount for wagering bonuses is limited and depends on the Customer’s status within the loyalty program:
- Newcomer – 20 USD;
- Amateur – 20 USD ;
- Experienced – 40 USD ;
- Pro – 80 USD ;
- Master – 120 USD ;
- Legend – 200 USD .
So, if a Master-status Player places bets worth a total of 140 USD, only 120 USDwill count towards bonus wagering requirements. Maximum stake limits apply to the whole round of the game in question, including subsequent double-or-nothing rounds (risk games) and respins.
30.5. As soon as the Customer uses up all the funds in their balance, the wagering requirement is voided.
30.6. If the current bonus has not been redeemed and the Customer receives a new one, the bonus funds and their wagering requirements are added together.
30.7. Once a bonus has been redeemed, it will be transferred from the Customer’s bonus balance to their main balance and will be available for withdrawal. The Customer can receive new bonuses at any time by contacting the customer support service.
30.8. All deposits are subject to a 1x wagering requirement. The Customer can find out the exact wagering requirement by contacting the customer support service.
30.9. Depending on the type of promotional offer, the wagering requirement may be between x5 and x50. The wagering requirement is always specified in the terms of the bonus.
30.10. Promo code bonuses are valid for only 1 deposit. This type of bonus cannot be combined with other bonus types.
30.11. Bets count towards wagering requirements in the Customer’s main balance and bonus balance simultaneously. Wagering requirements in the main balance and bonus balance are not added together.
30.12 The Customer has the right to clear their bonus balance and play using only real funds. The Customer may do this independently by pressing the relevant button in their profile. If the Customer clears their bonus balance, all wagering requirements and progress will also be cleared.